Organizations should begin by identifying their biggest employee experience challenges, Wilson says. For example, are employees having trouble getting work done because of inefficient processes, a difficult onboarding experience, or technology that is slow, complicated, or frustrating to use? Understanding those issues helps define what success looks like for a DEX initiative.

Getting input from different stakeholders is especially important because DEX platforms collect a large amount of data about employees’ technology use and experiences. Legal and compliance teams can help ensure that the organization addresses privacy concerns, follows data governance policies, and meets regulatory requirements.

Punch recommends speaking with executives as well as operational leaders to understand broader business priorities. IT should ask: “What are the employee experiences that matter most for the business?” and “What are the business outcomes that are most important?”

IT teams should also take a close look at their own operations. Examining things such as support costs, recurring technology problems, inefficient processes, and frequent employee complaints can help identify where a DEX platform could provide the most value and deliver the greatest improvements.

Evaluating DEX platforms and vendors

Once organizations have identified their goals, they should evaluate vendors based on both the platforms’ technical capabilities and how well those platforms fit their operations and business needs.

Wilson recommends that organizations start with a proof-of-concept or proof-of-value deployment in their own environment. “Many vendors are phenomenal at giving you a pie-in-the-sky, clean, perfect-world environment where everything looks phenomenal,” he says.

Testing the platform in a real-world environment allows organizations to see how well it works with their existing systems, security tools, and day-to-day processes.

Buyers should also evaluate data privacy and compliance capabilities. Important considerations may include data anonymization, GDPR support, and data residency options.

Integration capabilities are another key area. Organizations should determine how well a DEX platform works with their existing IT service management systems, collaboration platforms, and other workplace technologies.

Punch advises buyers to explore vendors’ AI and automation capabilities in detail, including available controls and governance mechanisms. “What types of checks and balances are available around those types of capabilities?” she says.

Organizations should also look at the vendor’s support, implementation assistance, customer success programs, and training resources. These services can play a major role in how quickly employees adopt the platform and how soon the organization begins seeing benefits from its investment.

Key considerations when choosing a DEX platform

Choosing the right DEX platform is ultimately about finding a solution that supports the organization’s business goals, not just its technical requirements.

Companies should not think of DEX as just another tool for monitoring technology. The greatest benefit comes from using it to make workplace technology easier for employees to use, reduce common technology frustrations, and help improve productivity, efficiency, and overall business performance.

Before investing in a DEX platform, buyers should realistically assess how advanced their digital workplace and IT operations are. Wilson says companies that are earlier in their journeys may start by using DEX for monitoring and basic automation, while more mature organizations may be ready to take advantage of advanced features such as predictive analytics, AI-driven insights, and automated problem resolution.

Each business should also think about how a DEX platform fits into its overall workplace technology strategy. As DEX and endpoint management tools become more closely connected, companies need to decide whether a standalone DEX platform or a more integrated solution is the better fit for their long-term needs and goals.

6 leading DEX vendors

There are numerous digital employee experience tools on the market. To help you begin your research, we’ve highlighted the following vendors based on discussions with analysts and independent research.

ControlUp Technologies: ControlUp is an AI-powered digital employee experience and IT operations platform that helps IT teams monitor, troubleshoot, and improve the performance of employee technology. The cloud-based service provides real-time visibility into virtual desktop environments, cloud PCs, physical devices, and SaaS applications, helping organizations to quickly identify and resolve issues. The platform supports Windows, macOS, Linux, and major thin-client devices, and it monitors the performance of business applications and collaboration tools such as Microsoft Teams and Zoom, as well as users’ network connections. ControlUp integrates with leading IT service management and endpoint management platforms and includes automation tools that can identify and fix problems before they affect employee productivity. Contact ControlUp for pricing.

HP: HP’s Workforce Experience Platform (WXP) is a cloud-based digital employee experience platform designed to help IT teams understand and improve employees’ day-to-day technology experiences. The platform monitors a wide range of devices, including Windows, macOS, Linux, and Android systems, and can also gather data from iPhones, iPads, Chromebooks, and printers through integrations. WXP provides insight into the performance of business applications, SaaS tools, collaboration platforms, and conference room technology. It integrates with ServiceNow and includes built-in remediation and automation capabilities that help IT teams quickly identify issues, streamline workflows, and resolve problems. Contact HP for pricing.

Lakeside Software: Lakeside Software’s SysTrack is a digital employee experience platform that helps IT teams understand how employees’ technology is performing and where problems may be affecting productivity. Delivered primarily as a cloud-based service hosted on Microsoft Azure, the platform monitors devices, applications, networks, virtual desktops, and collaboration tools to provide a complete view of the employee experience. SysTrack supports a wide range of operating systems and devices and integrates with popular IT service management, observability, and employee experience platforms. It also uses AI and automation to help IT teams identify issues, understand how they affect employees, and quickly resolve problems. Contact Lakeside Software for pricing.

Nexthink: Nexthink Infinity is a DEX platform that helps organizations understand how workplace technology is affecting employees and identify issues that may be hurting productivity. Delivered as a cloud service, the platform provides visibility into devices, applications, networks, virtual desktops, and collaboration tools such as Microsoft Teams and Zoom. It supports Windows, macOS, mobile devices, and select thin clients. Nexthink combines real-time monitoring, employee feedback, analytics, and automation to help IT teams quickly identify and resolve problems. The platform also includes built-in remediations and low-code workflow tools that allow organizations to automate common IT tasks and fixes. Contact Nexthink for pricing.

Omnissa: Omnissa Workspace ONE Experience Management (formerly VMware Digital Employee Experience Management) is a DEX platform that helps IT teams monitor and improve employees’ technology experiences across devices, applications, networks, virtual desktops, and collaboration tools. A cloud-based SaaS service hosted on Amazon Web Services, Experience Management supports major operating systems, devices, and thin clients through the broader Workspace ONE platform. The platform helps IT teams monitor the health and performance of workplace technology so they can spot and fix problems before they affect employee productivity. It integrates with a variety of IT service management and chatbot platforms. Experience Management also includes automation tools that let organizations create workflows and automatically resolve common technology issues. Contact Omnissa for pricing.

TeamViewer: TeamViewer DEX (formerly the 1E platform) is a digital employee experience platform that helps IT teams monitor, manage, and improve employees’ technology experiences across devices, applications, collaboration tools, and virtual environments. Delivered primarily as a cloud-based service hosted on Microsoft Azure, the platform supports Windows, macOS, Linux, and Android devices. TeamViewer DEX provides real-time visibility into technology performance, helping IT teams identify and resolve issues before they affect productivity. The platform integrates with IT service management tools such as ServiceNow and Jira and includes a large library of automated fixes. Organizations can also create their own workflows and remediations using low-code automation and AI-assisted tools. Contact TeamViewer for pricing.

This article was originally published in September 2022 and updated in July 2026.

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